Telephone

Before you call…
Here are a few simple tests that may help determine whether to call Partner Communications. These tests may save you time and money!

No dial tone or static on the line

1. Check all telephone cords from jack to telephone to be sure they are not loose or damaged.
2. Hang up all telephones. Make sure all accessories are working – answering machine, fax, caller ID boxes, modems and telephone sets. To check, unplug the phone cord from the unit or the jack. Leave everything unplugged for 5 minutes. Then try plugging in the equipment one at a time to see if the trouble still exists.
3. If all equipment is working, you will need to test to see if the problem is inside or outside.

• Take a working single line phone to the network interface box. (Outside where the phone line enters the house)
• Remove the modular plug from the test jack and insert the modular plug from your phone.
• If the same problem occurs, the problem may be in your phone line. Call Partner Communications to report the trouble. If the problem is in the phone lines, it will be repaired at no charge to you.
• If the problem does not occur, there may be a problem in your wiring. Call Partner Communications to report trouble with your inside wiring. You are responsible for all inside wiring. There will be a charge for repairs unless you have WIRE ASSURANCE through Partner Communications.
• If the problem is in your telephone set, follow the warranty instructions or contact the store you purchased it from for repair or replacement.

Unable to call long distance

1. Dial the number from a different phone.
2. If you still cannot call long distance, Call Partner Communications to report the problem.