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Partner Communications Cooperative takes great pride in supporting our customers. We have developed Partner Pro Tech Services to provide a variety of support options to our members. Whether it’s Telephone, Internet or Cable TV, we are here to help! Please give us a call, stop into our office or drop us an email. Contact Customer Care to inquire about ordering new services, changing existing services or billing questions etc…. SEE TABS BELOW FOR Product Support MORE INFORMATION……

BUSINESS OFFICE – Primary Office Hours Monday through Friday 8 a.m. to 5 p.m.

CALL 498-7701 Or Toll Free 1-877-433-7701 – push Option 2

Internet Help Desk Support

Internet Technical SupportWe provide Free 24 X 7 Help Desk Phone Support:

Call our Internet Support Desk direct Toll FREE 1-877-433-2606

Online Support is also available PartnerCom eSupport

Feel free to contact the Help Desk if you are having an internet problem. If possible, please have the following information available so our Tech Support Staff can assist you more quickly:

  • Know your username
  • Know your password
  • Know your e-mail address
  • Know your security code (usually mother’s maidenname)
  • Know what brand and model of computer you have,i.e. IBM compatible, Macintosh, etc.
  • Know what operating system your computer uses,i.e. Windows 98, Macintosh OS 9, etc.
  • Know what browser you are using, i.e. InternetExplorer 5.0, Netscape 4.7, etc.
  • Know what brand and model of modem you use.
  • Write down any error messages that may be appearingwhen you are online.
  • If possible, be at your computer with it on andrunning when you call the Help Desk.
  • Remember, for billing inquiries or changes to your account call Customer Service at 1-877-433-7701.

Telephone Trouble Reporting

PARTNER COMMUNICATIONS COOPERATIVE

BUSINESS OFFICE……. CALL 498-7701 Or Toll Free 1-877-433-7701 – Option 2

PRIMARY CUSTOMER CARE BUSINESS HOURS: 8:00 A.M. – 4:30 P.M. MONDAY – FRIDAY

REPAIR SERVICE 24/7 CALL 498-7701 Or Toll Free 1-877-433-7701 Option 1

IOWA ONE CALL – “CALL BEFORE YOU DIG” CALL 811 or 1-800-292-8989

BURIED CABLE LOCATION SERVICE…..(Allow 48-hours before digging)

DIRECTORY ASSISTANCE …………………………………………………………………….   CALL 1-411

ASSISTANCE IN MAKING A CALL…………………………………………………. Dial (0) “OPERATOR”

EMERGENCY Fire-Rescue-Police-Sheriff    CALL  911

 

Digital TV Help Desk Support

CABLE TV REPAIR SERVICE: to report trouble with telephone or cable TV video services…….

CALL 498-7701 Or Toll Free 1-877-433-7701 push Option 1

Cable TV Help Desk is available to our customers 24 hours a day, 7 days a week.

Television Programming Tips

How to set up your television to CABLE:

  1. Press the MENU or DISPLAY button on your remote
  2. Select SET UP.
  3. Make sure CABLE or CATV is selected. If antenna or air is selected, you will not get cable channels.

Programming your cable-ready television:

  1. Press the MENU or DISPLAY button on your remote.
  2. Select CHANNEL SETUP or AUTO PROGRAMMING.
  3. You may have to wait a few minutes for the television to go through this process.
  4. If you are unable to program your television from the above instructions, please refer to your owner’s manual.

Troubleshooting Tips

  1. Check to be sure your remote control batteries are good.
  2. Securely tighten all cable connections on the back of your television.
  3. Check to see if all or just one channel has bad reception. If the problem is only one channel, it is probably just a temporary transmission problem from that particular network.
  4. Determine if the problem is on all televisions in your home that are connected to cable.
  5. If cable is received through a VCR or DIGITAL CONVERTER, make sure your television is tuned to CHANNEL 3.

Sun Outages
For a few days in the spring and fall, brief interruptions in satellite delivered programming may occur due to an alignment between the sun, the satellite and our receiving antenna. We thank you for your understanding during these brief “sun outages.”

 

Electrical Support Services

Partner Pro Tech Services

Partner Pro Tech Services provides Electrical Services for Residential, Commercial and Agriculture customers, Computer PC support and home network maintenance, and Smart Automation products for home, farm and business.

Partner Pro Tech Services Support: to request service for electrical repair, computer repair, home network problems or Smart automation products and services…….

CALL 498-7701 Or Toll Free 1-877-433-7701 push Option 1