Partner Communications Cooperative takes great pride in supporting our customers. We have developed Partner Pro Tech Services to provide a variety of support options to our members.
Whether it’s Telephone, Internet or Cable TV, we are here to help! Please give us a call, stop into our office, or drop us an email at customercare@pcctel.net. Contact Customer Care to inquire about ordering new services, changing existing services, or billing questions.
Click on the tabs below for details regarding specific services
Internet Help Desk Support
Internet Technical Support – we provide free 24 /7 phone support
Call our Internet Support Desk toll free at 1-877-433-2606
Online Support is also available at PartnerCom eSupport
Feel free to contact support if you are having an internet problem. If possible, please have the following information available so our Tech Support Staff can assist you more quickly:
- Know your username
- Know your password
- Know your e-mail address
- Know your security code (usually mother’s maidenname)
- Know what brand and model of computer you have,i.e. IBM compatible, Macintosh, etc.
- Know what operating system your computer uses,i.e. Windows 98, Macintosh OS 9, etc.
- Know what browser you are using, i.e. InternetExplorer 5.0, Netscape 4.7, etc.
- Know what brand and model of modem you use.
- Write down any error messages that may be appearingwhen you are online.
- If possible, be at your computer with it on andrunning when you call the Help Desk.
- Remember, for billing inquiries or changes to your account call Customer Service at 1-877-433-7701.
Telephone Trouble Reporting
Contact our business office at 498-7701 or toll free at 1-877-433-7701 – Option 2
Primary customer care business hours are 8:00 a.m. to 4:30 p.m. Monday-Friday
24/7 repair service is available
Call 498-7701 or toll free at 1-877-433-7701 – Option 1
Iowa One Call – “Call Before You Dig”
Call 811 or 1-800-292-8989 – Buried cable location service (allow 48-hours before digging)
Directory Assistance
Call 1-411
Emergency Fire, Rescue, Police, or Sheriff
Call 911
Electrical Support Services
Partner Pro Tech Electrical
Partner Pro Tech Services provides electrical services for residential, commercial and agriculture customers, computer PC support and home network maintenance, and smart automation products for home, farm, and business.
Partner Pro Tech Services Support: to request service for electrical repair, computer repair, home network problems or Smart automation products and services call 498-7701 or toll free at 1-877-433-7701 and push Option 1.
Need help with your Partner Communication Services?
Call 498-7701 or toll free at 1-877-433-770